Customer Feedback, Complaints & Dispute Resolution
We aim to deliver the highest standards of workmanship and customer service. If you have feedback or wish to raise a complaint, please follow our procedure:

1. Direct Contact: Email info@heatpac.co.uk or call 01642 222248 with details of your issue. We acknowledge all complaints within 2 working days and issue a full response within 14 working days.

2. Alternative Dispute Resolution (ADR): If a dispute cannot be resolved directly with us, you can escalate the matter to our independent ADR provider, HIES (Home Insulation & Energy Systems Quality Assured Contractors Scheme):

   • Telephone: 0344 324 5242

   • Consumer Advice Line: 0808 223 1133

   • Email: info@hies.org.uk

   • Website: www.hies.org.uk

   • Postal Address: Solutions House, Chorley Business & Technology Centre, Euxton Lane, Chorley, PR7 6TE